For nearly three decades, TLC has been providing secure, efficient cleaning services, earning your trust along the way. In 2014 TLC was once again named in the 2014 Boston Business Journal – Book of Lists as one of the largest janitorial firms in Massachusetts.
Making it simple and being available is vital. Emails, phone calls, text messages… we welcome it all. In addition, TLC utilizes an industry specific communications manager which enables our team to document and record all business communications, inspections and quality control efforts, storing the information in one place. Set aside these methods, communicating in person, on site, has proven to be the most valuable. Having said that, frequent visits to your facility by our management team are coordinated and scheduled.
TLC never assumes anyone can clean. Nor can we assume anyone can work in your facility. Employee selection is crucial for success. All newly hired employees are subject to thorough background checks, including Social Security verification, CORI, SORi, and driving record . When a new hire’s background confirms that they are acceptable as employees they then participate in a two stage training program consisting of both audio-visual training and practical applications.
TLC takes great pride in the fact that we do not hold our clients to a contract term. No gimmicks or stunts are needed to earn your business or keep your business. We stand behind the top quality work we deliver; therefore we assume full responsibility for the retention of our clients.