ABOUT TLC
THE TLC DIFFERENCE

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“The TLC difference would not be possible without our premier staff. They are, and will continue to be the key to our success."
– Phyllis & Vin Gamble

 


The TLC Difference

Tender Loving Care – the "TLC" in our name – guides every business decision we make and every action we take for our clients. The philosophy of founders Phyllis and Vin Gamble, and now a new generation of Gambles, is to treat your property, employees and business interests with genuine understanding and respect. This concern for the relationships we build is one of many TLC advantages we offer.

When you call our offices, the phone answered by a person ready to answer your questions and get you the service and attention you deserve.

We use the most up-to-date technology, quality equipment and supplies to do the job, but even more importantly, we provide qualified staff for your job!

Our cleaning specialists complete a stringent training program held at our dedicated training facility. The latest in hands-on cleaning techniques are developed and practiced in this 140,000 square foot building. Classroom curriculum educates our trainees about safety and OSHA regulations, as well as security and customer service.

In our continued effort to provide superior customer service, we require our trainees to speak english.

Our staff's field activities are monitored with a sophisticated, computerized labor tracking system. This provides accountability, controls costs and keeps projects on schedule. We anticipate potential breakdowns, and prevent them. If something does go wrong, we fix it.

Our rapid response program is another TLC difference. When you need us, we will be there with our 24-hour, 7 day a week emergency response. As many of our clients have told us, “We never appreciated how good TLC really is until we had an emergency.”

Whether the emergency is as serious as a flood, or as simple as a shortage of toilet paper, you can count on TLC to respond immediately!

We offer supplies with same-day delivery. We use these same materials as part of our everyday cleaning operations, and can offer expert, hands-on opinions. Our janitorial supplies catalog fills those daily – and even unusual – needs of your organization.

Above all else, we understand and appreciate the value of satisfied customers, who in turn refer us to new customers. TLC maintains one of the cleaning industry’s most conscientious customer retention programs, with frequent visits to customer sites by our senior management. No matter how well we perform a job or how satisfied our customer may be, we always strive to do the job even better.

Call our offices today at (508) 384-6300 to discuss how we can provide your organization or facility services to make your life easier.

 

© 2004-2008 TLC Janitorial, Inc. All rights reserved.
Providing New England and eastern Massachusetts janitorial services, supplies and restoration services.